Integrated Viatel’s UK Wholesale Voice Capabilities
- The acquisition enhanced NTL’s managed voice, wholesale voice and virtual ISP (V-ISP) capabilities, catapulting the company to the forefront of the UK’s V-ISP sector
- Initially tasked to run Wholesale Voice as separate business capability. Undertook strategic review and operational audit. Produced business justification to integrate Wholesale Voice to improve customer product offering, enhanced 24/7 customer service experience and improved profitability.
- Led integration programme that deliver cost reductions through process efficiencies, strengthened buying to improve cost E-Plus Group and introduced new fault monitoring capabilities. Reused under utilised infrastructure to create new wholesale V-ISP product portfolio.
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